Docket keeps the promises you made to customers moving while you're waiting on someone else.
When you promise a customer an answer, a quotation, a ship date, or a missing part, and the next step sits with a manufacturer or another outside party, that promise still needs an owner. Docket tracks the promise, who is accountable, when you said you'd be back, and what done actually means — without a setup project.
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Why promises stall
You told a contractor you'd get the factory's answer by Friday. You meant to follow up with the factory on Wednesday. The request now lives in a forwarded email, a spreadsheet, and someone's memory.
The contractor calls to ask if there is any update. If you're out, a colleague may not know what was promised, who was waiting, or when to chase again. "We got their email" can start to look like the job is finished, even though the customer still does not have what you promised.
Docket is meant to replace spreadsheet chase lists, scattered flags, and informal handoff notes. It works alongside the email and systems your firm already uses. It is not those systems.
What you track
Each item is a promise you made to a customer — or an incoming request that is about to become one.
- One owner. Someone inside the firm stays accountable, including while you are waiting on someone else.
- Two dates (coming in early access). The date you promised the customer is not the same as the date you next chase the factory.
- A clear finish line (coming in early access). You say what done means when you capture the promise. Fulfilled is not the same as cancelled or declined.
- A place for the customer to look. The requester can follow a no-account link for that one promise and see progress meant for them. Internal notes stay inside the firm.
- A prepared update (coming in early access). When it is time to update the customer, Docket prepares the message. It can send it automatically, or wait for you to approve it. Either way, you are informed, and the history is updated.
Docket tracks promises. It does not keep them.
Ready on day one
Docket is built for smaller firms that should not have to configure a workflow, invent statuses, or add fields before they can start. A person on the team should be able to capture the first promise from working defaults.
You can type a one-line promise yourself. In early access you will also be able to forward a chosen customer email and confirm a draft — not import an entire inbox. (Forward-to-start is coming in early access.)
Built first for manufacturer-rep firms
Manufacturer representatives spend their days coordinating work that often pauses at the factory: a revised quotation, a technical answer, a confirmed ship date, a warranty disposition, a missing kit on a jobsite. The customer is waiting on the rep. The rep is waiting on someone else.
Docket is being shaped around that pattern first. Other smaller firms with the same kind of promise are welcome.
See how rep firms would use it
What Docket is not
- It does not quote, ship, stock, install, issue credit, or keep your books.
- It does not replace email, a CRM, or a manufacturer's portal.
- It is not a project you configure before it is useful.
- There is no price on this page. A price has not been set.
Early access
We are inviting smaller firms — especially manufacturer representatives — to try Docket and tell us what is missing. Early access is a way to test the product and the pitch. It is not a launch date, a contract, or a promise about price.